The past few weeks have been a very challenging time for many businesses. It is becoming significantly harder to maintain business continuity, due to liquidity problems increasing difficulty to stay connected to customers or simply managing employees who are now forced to work from home. At Intellimorph we provide solutions that can help your company transition into this new way of working and establish infrastructure that will increase profitability of your organisation in the future.
Intellimorph provides fully remote intelligent automation implementation thanks to our proprietary tools such as ProcessSuite and BotWatch but also a managed service powered by Intellimorph Cloud. With Intellimorph, you can start your automation journey from the safety of your home today!
If you work in an area that's dealing with the impact of COVID-19, be it the NHS, charities, local and central government; We'd like to offer our time for free to support your efforts, in any possible way.
Our award winning delivery has measurable success across multiple industries and sectors.
Certain industries are experiencing significant increase in traffic that may lead to longer waiting time and customer dissatisfaction. Due to COVID-19, a hygienic company has a 10x influx of orders of hand sanitiser. Their team needs to process 16,000 orders every day compared to 1,500 before the pandemic. They recently added 20 unattended robots to meet this growing market need and ease the burden on their employees.
A travel insurance agency’s call centre has an unmanageable volume of claims coming in every day due to trip cancellations. The process for submitting a claim requires understanding the policy, manually updating forms, and speaking to an agent. A web-based solution was quickly implemented for customers where inputted information and changes are automatically extracted from their online engagements. Apart from claims processing Intellimorph also provides customer service chatbots, together these solutions are very effective in managing the increased customer traffic.
At the beginning of the outbreak in Macau it was challenging to find reliable information regarding public measures, spread of the infection, or current travel restrictions. A website was developed using a bot to regularly extract data from reliable sources, and present the information with an intuitive, current, and actionable perspective on the status of the pandemic. The website was generating 50,000 unique visits – about 7% of Macau’s population – in its first week live.
In the COVID-19 crisis, the time and expertise of health experts must be devoted to driving drug approvals without impacting quality. Processes such as drug intake forms, administrative tasks, resource allocation, and risk assessment can easily be automated. A major health-related regulatory agency was able to save a total of 24,000 hours per year with automation, allowing workers to focus on higher-value tasks.
Due to the COVID-19 crisis the NHS is severely short staffed. After the public announcement searching for qualified medical professionals 24,000 people volunteered. However, every person has to go through an initial vetting stage which created a bottleneck in the hiring process. Bots are being developed to automate the police vetting process and checking for previous employment status, making it easier to validate candidates. The time taken for a bot to process a candidate is over 10 times faster than a human being.
With so many people working from home there is a growing need for public key crypto-systems. The number of transactions increased from 2,800 in January to 11,925 in March. The insurance companies specialising in this field don’t have the capacity to process the increased volumes. They recently introduced 7 new digital workers to support the remote access services and are now able to serve customers remotely.